Customer Support Assistant

Company Description

About Us
At Bela Brand Bat, we are committed to precision, performance, and innovation. As a leader in providing tailored business solutions to modern enterprises, we believe in empowering our team with tools for success and growth. Our work culture is built on integrity, attention to detail, and a relentless pursuit of excellence. Join a company where your skills matter and your growth is a priority.

Job Description

Job Description

We are looking for a dedicated and detail-oriented Customer Support Assistant to join our team in Houston, TX. The successful candidate will be responsible for delivering high-quality assistance to our clients, resolving inquiries efficiently, and supporting internal processes that enhance the customer experience. This role is ideal for individuals who thrive in a professional, fast-paced environment and are passionate about helping others.

Responsibilities

• Provide timely and professional responses to customer inquiries via phone, email, and internal platforms

• Assist in resolving product or service issues by clarifying complaints, determining the cause, and following up on resolutions

• Document customer interactions and transactions accurately in the system

• Support the customer support team with administrative tasks and reporting

• Collaborate with internal departments to ensure consistent service delivery

• Maintain up-to-date knowledge of company products and services

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree is a plus

• Previous experience in customer service or administrative support preferred

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Ability to work independently and as part of a team

Additional Information

Benefits

• Competitive salary ($52,000 – $58,000 per year)

• Opportunities for professional growth and development

• Comprehensive training and onboarding

• Supportive and team-oriented work environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Retirement savings plan options