Area Operations Engineer

Area Operations Engineer

The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Channel Partners and tickets while maintaining customer satisfaction and the health of the business.

Role and Responsibility:

• Responsible for the service flow/call for Channel Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders
• Responsible for processing service orders, end-to-end customer communication and coordination with Channel Partners
• Supervises Channel Partners every service order lifecycle
• Review tickets regarding customer’s expectation
• Creates Material Demand
• Check parts availability and engage procurement when needed
• Communicates with customers regarding timing of service delivery
• Coordinates with Channel Partners for site visit and arrange backline when needed
• Maintains good working relationship with Channel Partners
• Verifies service resolution and confirmation with customers
• Other duties as assigned

 

What we’re looking for:

• One to three (1-3) years related customer interface experience
• Possess a polite and professional phone presence
• Demonstrates appropriate email etiquette and grammar usage
• Proficiency in navigating computers and computer programs
• Able to take direction well and improve work effort
• Must display strong team spirit and willingness to work with others
• Strong verbal and written communication skills
• Must be able to work in fast pace and “no idle time” environment
• Ability to work with minimal supervision, 
• Productive with excellent time management skill set
• Able and willing to learn independently
• Reliable attendance

 

Education: 

• Bachelor’s degree required.

 

Travel: 

• 5%