Contracts Coordinator

Company Description

International Health and Medical Services delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International Health and Medical Services, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

This position is contingent on contract award.

International Health and Medical Services is seeking a skilled Contract Coordinator to enhance the seamless operation of healthcare services. The ideal candidate will manage a variety of administrative tasks, coordinate appointments, and foster effective communication among healthcare personnel. This role is crucial for maintaining organized records, ensuring timely access to medical care, and facilitating the overall healthcare delivery process within the organization. 

Key Responsibilities:

• Serve as the onsite point of contact for the personnel staffing contract at the facility level.  
• Establish and maintain a strong and positive working relationship with the on-site Government Technical Monitors (GTM).  
• Perform personnel and Human Resources related functions to include providing direct supervision to all contract personnel.  
• Work closely with the GTM to ensure Contract staff orientation, training, and competency assessments are completed.  
• Plan, schedule, assign, and direct contract staff in accordance with the contract and mission requirements on a daily basis. 
• Provide a broad range of front-line supervision and management to all Vendor staff under their purview. 
• Plan, schedule, assign, and direct contract staff.  
• Coordinate and conduct site visits for staff candidates.  
• Perform personnel and Human Resources related functions.  
• Complete staff evaluations 90 days after hire and annually thereafter.  
• Establishes and maintains a strong and positive working relationship with the on-site Government Technical Monitors (GTM).  
• Work closely with the GTM to ensure Contract staff orientation, training, and competency assessments are completed with no interruptions to the daily operations.  
• Produce reports regarding contractor productivity and monitors contractor compliance with policy for all contract staff at the site.  
• Review identified patient records to assess adequacy of record keeping, and implementation of appropriate clinical guidelines and policy compliance.  
• Meet regularly with government technical monitors to ensure coordination and collaboration of staffing.  
• Ensure discipline specific clinical and administrative in-services are provided for contract staff in accordance with agency policies and accreditation standards.  
• Lead or delegate the orientation and training within licensing scope and in accordance with agency policy, of new contract personnel to protocols, requirements, and the specifics of the patient population.  
• Serve as a team member for analyzing established protocol practices and identifying areas for improvement. 
• Participate with developing recommendations for improved efficiency of patient care.  
• Assist with program design activities, strategy development, problem resolution, and project implementation.  
• Perform record keeping functions in accordance with program policies and position.  
• Maintain functional proficiency and ease of use utilizing agency’s electronic health records.  
• Complete all initial, annual and ad hoc training as required.  
• Maintain patient confidentiality in compliance with the Privacy Act and HIPAA regulations in all work activities.  
• Adheres to and maintains awareness of Policies, Procedures, Directives, Operational Memoranda and accreditation standards. 
• Adhere to and participates in Safety, Prevention, Infection and Control, Quality Improvement, Patient Education and other programs and collateral duties as appropriate to position.  
• Attend and participates in general, medical, and clinical staff meetings. 
• Possess knowledge of a broad range of concepts related to effective supervision, staff administration and Human Recourses.  
• Demonstrate ability to effectively schedule, manage and team-build with a multidisciplinary workforce. 
• Have knowledge of staff development and basic adult learner teaching skills.  
• Utilize knowledge of the licensing and certification requirements for the professional disciplines operating in the clinic, in the state in which the duty station is located.  
• Work in a multi-cultural and multi-lingual environment.  
• Adapt to sudden changes in schedules and flexibility in work requirements. 
• Communicate proficiently in English (verbal and written) in order to develop positive rapport with co-workers and other stakeholders.  
• Establish and maintain positive working relationships in a multidisciplinary environment.  
• Navigate in an electronic work environment including electronic health records, web-based training and communications.  
• Be proficient in common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.  
• Display knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII). 
• Demonstrate cultural sensitivity in all communications with coworkers and clients, fostering an inclusive and respectful work environment that values diversity. 
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.  

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Qualifications

Basic Requirements/Certifications:  

• Minimum three (3) years of supervisory experience in a complex health care setting as an administrator with strong business and management skills.   
• Must be proficient in Microsoft Office: Excel, Word, Power Point, Outlook (email), Windows, Social Media Platforms, and navigating the web.   
• Must have excellent oral and written communications skills.  
• Must have excellent customer service and self-organization skills.  
• Applicants must have the ability to maintain effective working relationships with all levels of employees, both inside and outside the organization. 
• Association (AHA) Basic Life Support (BLS). 
• Trained in Basic First Aid. 

Employees shall have at least one year of general experience that demonstrates the following: 

• The ability to greet and deal tactfully with the public.  
• Capability of understanding and applying written and verbal orders, rules, and regulations. All personnel shall be literate and be able to interpret printed rules and regulations, detailed written orders, training instructions and materials, and must be able to compose reports.  
• Good judgment, courage, alertness, an even temperament, and render satisfactory performance through knowledge of his/her position responsibilities.  
• Ability to maintain poise and self-control during situations that involve mental stress, such as fires, explosions, civil disturbances, and building evacuations. 

Education Required: 

• Bachelor’s Degree, from an accredited school reviewed by the Department of Education, in Nursing, Health Care Administration, Public Health or a related field.

Attributes and Professional Qualities:

• Strong oral and written communication skills.  
• Excellent interpersonal skills.  
• Critical thinking and organizational skills  
• Cultural competency.  
• Integrity and honesty.  
• Verbal and written proficiency in Spanish (preferred, not required).  
• Experience in a detention/correctional or residential healthcare setting (preferred, not required). 

Physical Requirements: 

• This position is considered hazardous duty. 
• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance. 
• Required to jog/fast walk up to ¼ mile. 
• Requires physical exertion such as lifting objects greater than 30 pounds. 
• Required to perform CPR/emergency care standing or kneeling. 
• Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self). 
• Must be able to see, hear and smell with aids if necessary. 
• Must be able to lift, push, or carry 30 pounds. 
• Must perform the duties of my job in a stressful and often austere environment without physical limitations. 
• Sitting and/or standing for extended periods of time. 
• Average manual dexterity for computer operation. 
• Phone or computer use for extended periods of time. 

Other Special Qualifications: 

• Minimum of 21 years of age. 
• Must maintain current/physical residency in the continental U.S. 
• Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment. 
• Be a U.S. citizen or a person lawfully admitted into the U.S. for permanent residence. 
• Have resided in the U.S. for the last five years (unless abroad on official U.S. government duty). 
• Successfully engage in and complete a thorough Background Investigation. 
• Poses or have ability to obtain required security clearances. 
• Proficiency in Spanish is preferred. 

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Compensation:  Min: $54k   Max: $91k

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International Health and Medical Services complies with all federal, state, and local minimum wage laws.

International Health and Medical Serivdes is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.