Infrastructure Support Technician – Microsoft Services

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004295

Role Duties and Responsibilities

• Supporting and maintaining core infrastructure services (including SharePoint, Active Directory, DNS, ADFS, etc.) across deployed environments.
• Assist with the deployment of new system baselines based on internal configuration and change control processes.
• Monitor performance and health of critical services, identifying issues before they impact users.
• Perform troubleshooting and maintenance for assigned infrastructure systems.
• Apply and validating security hardening policies (GPOs, baselines, patching) in coordination with the cybersecurity team.
• Collaborate with the centralized IT Service Desk for incident response, problem management, and change implementation.
• Document updates to system security settings, configuration changes, and procedures in clear, structured formats.
• Ensure that any task-related technical documentation is delivered in electronic format to meet agency compliance.
• Occasionally traveling to supported sites as part of on-site deployment, upgrade, or troubleshooting assignments.

Essential Skills, Experience and Certifications

• Experience in managing core IT services (e.g. SharePoint, AD, DNS) in medium to large environments.
• Foundational or working knowledge of Microsoft SharePoint and ADFS (Active Directory Federation Services)
• Good understanding of DNS architecture and domain name resolution in enterprise environments.
• Hands-on experience or clear understanding of Active Directory administration, including users, groups, and organizational units.
• Familiarity with Microsoft Windows Server environments, including system configuration, patching, and basic security controls.
• Ability to create, troubleshoot, and apply Group Policy Objects (GPOs).
• Exposure to endpoint security tools such as McAfee ePolicy Orchestrator.
• Ability to provide Level 2/3 infrastructure support, including escalated troubleshooting, system monitoring and technical documentation.
• Strong communication skills and the ability to work well within a team.
• Eagerness to learn, adapt, and contribute to a secure, high- performing IT environment.

Desirable Skills, Experience and Certifications

• Familiarity with Windows Update Services, system patching strategies.
• Knowledge of virtualization tools such as VMware vSphere, VSAN, or Hyper-V.
• Understanding of server hardware (e.g., HP Blade servers, storage arrays) and networking fundamentals.
• Exposure to deployment tools like Microsoft Deployment Toolkit (MDT) or Windows Autopilot.
• Basic knowledge of network protocols (TCP/IP, DHCP, DNS, etc.) and how infrastructure components interact.

Working Location

• Mons, Belgium

Working Policy

• On-Site

Travel

• Up to 100 Belgian TDY's per year

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.