Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I who will serve as the face of FreedomCare in the communities we serve in Oregon.

This is a hybrid position based out of our office in Portland, OR; required commute of 2-3 per week.

Department & Position Overview:

The Intake Specialist role is responsible for the enrollment of potential patients and caregivers and will act as a liaison with health plans associated with programs.

This role combines the intake and onboarding activities for both patients and caregivers and provides one point of contact consumer experience in their transition from “Qualified” to “On Care.”

Every Day You Will: 

Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within state specified timeframes of the initial call to FreedomCare. 
Provide necessary documentation and requirements with the patient’s insurance and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care. 
Work with other medical providers to ensure all documentation for potential patients and caregivers is in compliance. 
Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor. 
Consistently meet monthly performance metrics of starting patients on Care and call handling.
Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program.
Demonstrate effective case management by email, chatter and voicemail within the first 3 hours of receiving.
Achieve monthly state standards to enroll patients and caregivers on to FreedomCare’s program.
Maintain the acceptable inbound & outbound call volume per day (% answered, etc.)
Maintain high quality of customer service on all inbound and outbound calls with potential patients, caregivers, and external stakeholders. 
Navigate multiple systems, such as Intake Self Service and insurance portals to determine eligibility and obtain authorization.
Maintain detailed patient, caregiver, and external stakeholders case notes. 
Focus on the growth of FreedomCare population by enrolling each case with interest.
Consistently achieve 85% QA over the last 6 months.
Adhere to HIPAA guidelines.
PA/CO – Act as backup care provider

Ideal Candidate Will Possess: 

A positive can-do attitude. In alignment with our core values.
Experience in managing a high volume of inbound and outbound calls. 
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
Ability to articulate case statuses through detailed notes on Salesforce.
Ability to resolve issues with eager clients comfortably with verbal and written communication skills.
High level of discretion, judgment, integrity, and professionalism.
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues.

Nice-to-Haves:

Two years of relevant experience in a similar position is preferred.
Bilingual in Spanish or other languages desired.
Salesforce proficiency. 
Medicaid knowledge

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Compensation Range$18—$22 USD