Client Services Representative - South County Animal Hospital

South County Animal Hospital, part of the Suveto network of hospitals, is looking for an experienced full-time Client Services Representative to join our Team! South County Animal Hospital, located in Morgan Hill, CA is a full-service veterinary hospital that is committed to offering the best possible care for our patients. We strive to create a welcoming environment for pets and their families as part of our dedication to delivering the highest quality of veterinary medicine including dental care, vaccinations, surgery, and urgent care.

About South County Animal Hospital

South County Animal Hospital provides complete medical, surgical, and dental services for dogs and cats in Morgan Hill and the surrounding area. Our singular goal is to provide compassionate medicine of the highest quality. We believe every patient is special and unique, deserving of individualized medical care. Communication, honesty, and respect are the cornerstones of supporting the human-pet bond.

 

The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that they are treated with respect and compassion.

 

This is a full-time position, $24.00- $26.00 per hour, depending on experience.

 

Essential Job Duties

•  Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in. 
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

 Benefits

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

 

South County Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.