Manifest Solutions is currently seeking a Workplace Engineer for an onsite position in Columbus, OH.

Cover phone queue during your shift, providing L1 support while working on side projects or other tasks between calls.
Responsible for writing knowledge articles and maintaining an elevated level of customer satisfaction while adhering to ITIL concepts in handling tickets.
Respond to chat requests from end-users and resolve deskside support incidents.

Required Qualifications:

Two years of enterprise IT support experience, or a passion for technology as shown by a combination of certifications or schooling.
Demonstratable ability resolving problems with device peripherals, such as printers, monitors, docking stations; reviewing Windows OS error logs and troubleshooting device driver issues.
Must maintain positive customer-focused demeanor while interacting with users.
Experience using PXE boot to image computers a plus.
Should understand basic AI Bot Prompting and be able to independently research answers to questions.

Preferred Knowledge

Certifications or Training in: A+, Microsoft Teams, MacOS, SharePoint Online, CyberArk MDM, Ivanti Service Management (Neurons), ITIL foundations, AWS Workspaces, Citrix VDI.