IT Specialist

Description

About Port

Port is an open, flexible internal developer portal designed to streamline everything developers need to know to deliver software more productively and comply with organizational standards.

Every company’s software standards, platform, and developers are unique and Port enables platform engineers to unify and present all of the tools in their platform, so developers can work efficiently with clear guidance along the golden paths established collaboratively with stakeholders like security, SREs, and management.

From onboarding a new developer to setting up a microservice, performing daily operations to monitoring DORA and engineering metrics across the organization, Port is the only developer portal with the total flexibility to handle all our customers’ unique platforms and standards, without the cost and complexity of building from scratch. 

What will you be doing?

• Provide outstanding technical support and troubleshooting for our employees.
• Serve as the first point of contact for employees seeking technical assistance, resolving issues or escalating as needed.
• Manage user accounts, permissions, and security policies.
• Oversee the IT aspects of the employee lifecycle, including seamless onboarding and offboarding processes (user provisioning, hardware setup, software deployment).
• Perform system updates, patching, and routine maintenance across all platforms.
• Utilize scripting to automate recurring tasks and streamline processes.
• Manage hardware inventory, including PC setups, installations, repairs, and component replacements. Consistently identify and implement improvements in the company’s IT environment.

Requirements

• 3+ years of IT support experience including hardware, software, and user management.
• Proficiency in troubleshooting and maintaining macOS, and Windows operating systems.
• Ability to handle hardware management, including PC setups, installations, and repairs.
• Experience supporting IT onboarding and offboarding processes.
• Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP, with the ability to troubleshoot common connectivity issues.
• Experience with configuration and identity management tools.
• Experience with conference rooms audio video setups.
• Ability to implement and manage endpoint management tools.
• Strong organizational and problem-solving skills.
• Excellent communication and teamwork abilities, with a customer-focused approach and commitment to high-quality service.
• Ability to work independently and take initiative on process improvements.
• Fluent English is required.