General information

Name Business Operations Supervisor (Hong Kong) Location 35F, Tower 2, The Gateway, Hong Kong Business unit BG-Vacation Working time Full-Time Type Business Operation

Description & Requirements

About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

Responsible for the operation of attractions and activities, including but not limited to product launch, information, price and inventory maintenance, product marketing and other operations;
Responsible for product data analysis, competition monitoring, formulating product packaging and sales plans, and using operational tools to increase product sales;
Familiarize yourself with the company's system, enhance operational efficiency, and actively suggest optimizations to advance the system's development.;
Responsible for managing pre-sales and after-sales activities, including event follow-up and feedback. Provide product performance data to support business efforts in optimizing product capabilities.;

What you'll Need to Succeed

Bachelor Degree and above
3+ years online operation background; Travel industry/OTA experience highly preferred, especially in a global setting
Possess logical thinking, strong data analysis skills, an extroverted personality, excellent communication abilities, and meticulous attention to detail.
Strong communication skills, good at handling cross-departmental demand communication and using internal resources to achieve sales targets.
Fluent English Communication Skills - Both Verbal and Written
Occasional Travel Required

Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?

Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!