Application Analyst - Application Services

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Responsibilities:

• Provide second level supports for production application issues.
• Work directly with business users, other IT team members and external contractors on identifying, escalating, mitigating and resolving application issues to achieve high customer satisfaction.
• Manage the life cycle of problems from problem identification, through root cause analysis, to resolution of problems resulting from incidents in the production.
• Work with IT Project Managers, Business Analysts, key business users and external contractors on deploying solutions to address business needs and opportunities.
• Perform operational duties including application access control and maintenance.
• Create and maintain effective documentation for IT projects, operational procedures, incident tickets and reports.
• Provide on-call support after office hours on a rotating basis.

Requirements:

• Minimum of 2-year experience in Application Support, System Analytics or similar capacities.
• Experience with Gaming applications including IGT, LTG, PerfectPay is a definite advantage.
• Bachelor degree in Computer Science, Engineering or related discipline.
• Effective oral and written communication in English and Cantonese/Mandarin.
• Technical knowledge of MS-Windows OS, Linux, MS SQL Server and fundamental concepts of SQL databases. Good skill of T-SQL is a plus.
• Excellent analytical and interpersonal skills to deal effectively with business users and interpret business requirements into solid and sound deliverables.
• Strong customer services focus with a desire to deliver high quality service.
• Possess good sense of IT compliance.
• Understanding of Software Development life Cycle (SDLC)