CRM Coordinator (6-month fixed term contract)

Job Mission: 

The CRM Coordinator (Fixed-Term Contract) is responsible for supporting key initiatives related to Marketing and Client Experience – customer data quality, clienteling tool enhancement, and CRM communications. This role will play a vital role in testing, validating, and documenting system improvements, while also collaborating closely with cross-functional teams to ensure accurate customer data, effective rollout of new tools, and continuous improvement of the client experience across all touchpoints. 

Key Responsibilities: 

• Review and support on sign off on customer data project testing scenarios to ensure accuracy and completeness before launch 

• Identify pain points or system gaps during client data testing, and document issues in the product backlog for resolution 

• Provide support for change management and training initiatives related to the customer data improvement project. 

• Conduct testing for clienteling tools and gather enhancement suggestions to improve FA / WFJ facing workflows. 

• Develop the process and follow up on recollection status and report generation 

• Develop and maintain an enhancement list based on FA / WFJ feedback and user experience pain points. 

• Support the rollout of C&M Automated Messaging, ensuring proper setup, testing, and business alignment. 

Work Experience  

• Minimum 1~2 years of experiences related to CRM platform or customer data systems (e.g., Salesforce, Salesforce marketing cloud). 

Required Competencies: 

• Strong attention to detail with a problem-solving mindset. 

• Ability to communicate effectively across cross-functional teams including IT, retail operations, and training. 

• Familiarity with agile or backlog management tools. 

• Experience in the luxury, fashion, or retail industry is a plus. 

Contract Period 

• ASAP – December 2025 (6 months)