TikTok Shop - GTL Logistics -Operation Supervisor - Indonesia

Delivery team serves as a vital force of delivery operations in TikTok Shop. Excelling in precise, prompt delivery operations, our aim is to ensure every package reaches its destination safely and swiftly. Committed to customer satisfaction, we navigate challenges with the spirit of efficiency & collaboration, embodying TikTok Shop's dedication to excellence in every delivery.

Job Responsibilities:
1. Responsible to maintain Hub performance (First Mile & Last Mile processes)
2. Implement strategies to optimize route planning and minimize delivery times.
3. Monitor and analyze first mile and last-mile performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
4. Provide coaching and support to drivers to ensure compliance with safety regulations and best practices.
5. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
6. Collaborate with cross-functional teams to streamline processes and enhance overall operational efficiency.