Analyst

Level 1 engineer (L1) Minimum educational qualification: Graduate or Diploma or equivalent Minimum 2 years of experience in the field of Information Security Should be proficient in Windows Operating Systems Should be proficient in basic troubleshooting of proposed endpoint security solutions Should be proficient in various Enterprise Patch Management solution.

Location - Rabale, Navi Mumbai

MECM L1 job responsibilities:

1. Monitoring & Reporting

• Monitor MECM dashboard for alerts, failed deployments, or errors.
• Generate and review daily health reports of MECM infrastructure.
• Check software deployment status and compliance reports.

2. Basic Troubleshooting

• Assist with resolving issues related to software distribution, patching, and client health.
• Troubleshoot client-side issues like MECM agent not reporting, failed installations, or inventory problems.
• Check logs (e.g., ClientIDManagerStartup.log, WUAHandler.log, CAS.log) for common issues.

3. Support Tasks

• Provide end-user support for software installation via Software Center.
• Guide users on accessing applications or updates pushed through MECM.
• Handle basic application/package deployment requests.

4. Patch Management Assistance

• Support monthly patching cycles (e.g., verifying patch availability and deployment status).
• Monitor patch compliance and follow up on non-compliant systems.

5. Client Health Monitoring

• Ensure MECM clients are healthy and communicating properly.
• Use built-in MECM tools or scripts to re-install or repair SCCM agents.

6. Asset & Inventory Support

• Assist in hardware and software inventory validation.
• Generate inventory reports as per request.

7. Escalation

• Escalate unresolved or complex issues to L2/L3 teams.
• Document all steps taken before escalation.