Job Description

The Role

World Forum is ServiceNow’s global field event series — nine cities, six continents, one integrated campaign engine. This role leads the marketing and runs the audience acquisition engine to bring the series to life.

You’ll build the global campaign strategy for World Forum and partner with regional marketing teams to adapt and execute it locally. You’re the strategic center of gravity: setting the framework, the targets, and the narrative — then trusting the geos to run with it.

This is a strategy role for someone who thinks globally, leads through influence, and brings genuine creative ambition to everything they build. You set the standard — for the work, the pace, and what good looks like. You embrace AI as a core part of how you operate, and you move fast without losing craft.

What You’ll Own

Campaign strategy. Build the annual World Forum campaign architecture — audience segmentation, channel mix, and content framework — designed to scale across regions.
Messaging framework. Define the World Forum narrative. Customize messaging for buying groups and industry verticals — ensuring the right story reaches the right audience at every city.
Audience acquisition and expansion. Own the strategy for growing and diversifying World Forum audiences — identifying new segments, surfacing whitespace, and setting the approach for reaching net-new buyers across every city.
Target-setting and performance. Define registration and pipeline targets by city and region. Build trendlines and pacing models. Track and communicate performance against goal throughout the cycle.
Geo partnership. Work hand-in-hand with regional marketing leads to localize the global framework. Lead with strategy; let the geos execute.
Creative excellence. Partner with the brand team to set and uphold the visual identity of World Forum globally, ensuring every campaign touchpoint reflects the series' quality and scale.
Cross-functional alignment. Coordinate across content, digital, field marketing, and PSM to ensure World Forum campaigns are integrated and sequenced correctly.
Org partnership. Partner across ServiceNow’s portfolio companies — including Armis, Veza, and Moveworks — to identify joint audience opportunities, co-market to new segments, and extend World Forum’s reach beyond the core ServiceNow base.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years in B2B campaign or event marketing, with meaningful global scope
Demonstrated ability to build campaign strategy from scratch — not just execute against someone else’s plan
Strong data fluency: you set targets, build models, and use performance data to make decisions
Experience working across regions and time zones with distributed stakeholders
Influence without authority is your operating mode — you’ve led through alignment, not headcount
Event marketing experience preferred; enterprise software or tech industry a plus
Genuine creative instincts and high standards. You have taste. You know the difference between good enough and great — and you consistently push toward great, even when the timeline is tight.
AI fluency. You already use AI tools as part of how you work — for drafting, research, audience analysis, and campaign optimization — and you’re always looking for new ways to raise the bar with them.
Familiarity with our core stack — AEM, Marketo, PowerBI, and Claude — is a plus; comfort picking up new tools quickly is a must.
Travel 40-50%

What Success Looks Like in Year One

A global World Forum campaign playbook that regional teams actually use. City-level registration targets set early and tracked weekly. Geos that feel supported, not managed. A campaign architecture that can be reused and refined cycle over cycle.

JV19

For positions in this location, we offer a base pay of $148,400 - $259,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Senior Manager, Event Marketing

Job Description

Qualifications

Additional Information

Job details

ServiceNow