NineStar Connect - MSP Technician

Job Description

NineStar Connect is looking for a talented MSP Technician to join our Technology team and help deliver exceptional managed technology solutions to our business customers.

As an MSP Technician, you'll work directly with customers, sales professionals, and engineers to design, implement, and support technology solutions that keep businesses running efficiently and securely. You'll serve as a trusted technical resource, helping customers maintain and optimize their IT infrastructure while delivering outstanding customer service.

This position is assigned to support Amplify Hancock and will be primarily stationed at the Amplify Hancock location in Greenfield, Indiana. The MSP Technician will provide onsite technical support, infrastructure management, and technology solutions while serving as an extension of NineStar Connect's Technology team.

Key Responsibilities

• Partner with the sales team to understand customer technology needs and recommend effective solutions.
• Provide technical support for MSP-managed hardware, software, computers, and devices.
• Design, install, configure, document, and maintain customer networks, servers, computers, and related infrastructure.
• Support and maintain firewalls, switches, routers, wireless networks, backups, and remote connectivity solutions.
• Coordinate infrastructure upgrades and technology deployments.
• Evaluate customer environments and recommend cybersecurity improvements and risk mitigation strategies.
• Maintain accurate project, ticket, and system documentation.
• Assist with customer reporting, invoicing, password resets, and other technical support functions.
• Travel occasionally within Indiana to support onsite installations and customer needs.

Qualifications

Required Qualifications

• Bachelor's degree in Computer and Information Technology or equivalent combination of certifications and experience.
• 2–3 years of relevant IT support, networking, or MSP experience.
• Experience supporting Windows environments, network infrastructure, and business technology systems.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Technical Knowledge

Experience with:

• Cisco firewalls and network security
• Network protocols, Wi-Fi platforms, and internet services
• Windows Server, Linux, and Apple iOS
• Microsoft Exchange, Office 365, Azure AD, and Active Directory
• VMware, Veeam, DFS, and virtualization technologies
• Mobile device management and client management tools
• Desktop support and basic phone systems

Preferred Certifications

• CompTIA Security+
• CompTIA Network+
• CompTIA Server+
• CompTIA Linux+
• CompTIA CySA+ 

Additional Information

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.