Resident Relations Coordinator - Lincoln Place

Job Description

Earn $21–$22/hour base + monthly renewal commissions by delivering an exceptional resident experience while driving renewals and retention.

This is a resident-facing, service-driven role with performance expectations, where your ability to build relationships, resolve concerns, and guide residents through their lease journey directly impacts satisfaction, renewals, and community success.

Unlike traditional leasing roles, this position is focused on supporting and retaining current residents, ensuring they choose to stay by delivering a consistently positive and responsive living experience.

Top performers come from high-touch customer environments like hospitality, resident services, retail, or service-based sales roles where both experience and results matter.

Compensation & Earnings

• Base pay: $21.00 – $22.00/hour
• Monthly renewal commissions based on lease conversion performance and retention results
• Opportunity to increase earnings by successfully retaining residents and achieving renewal goals

What We Offer

• 25% rent discount at any AIR community
• Opportunity to live onsite or at a nearby AIR community
• Extended time-off benefits during slower parts of the year

Where You Will Work You will lease apartments onsite at Lincoln Place, our expansive 795-unit apartment community located in Los Angeles, CA!
Check them out for yourself here: Lincoln Place

What You Will Do (Resident Experience + Retention Focused)

• Serve as a primary point of contact for residents, providing responsive, professional, and solution-oriented service
• Build strong relationships with residents to understand needs, resolve concerns, and enhance their overall living experience
• Guide residents through the lease renewal process, clearly explaining options and helping them confidently choose to stay
• Proactively manage concerns and service issues to prevent move-outs and improve resident satisfaction
• Drive resident retention and renewal performance through consistent follow-up, communication, and relationship management
• Utilize CRM and leasing tools to track resident interactions, manage follow-ups, and support the renewal pipeline
• Support move-in and move-out processes while identifying opportunities to retain residents or assist with internal transfers
• Assist residents with payments, service requests, parking, pets, and general community needs
• Coordinate resident communications and engagement initiatives that create a positive community environment
• Partner with onsite teams to ensure concerns are resolved quickly and residents feel supported and valued

 

Qualifications

What You Bring

• 2+ years of experience in a resident-facing or customer-focused role (property management, hospitality, retail, leasing, or service-based sales)
• Proven ability to build relationships, resolve issues, and deliver a high-quality customer experience
• Experience working toward performance goals such as retention, satisfaction, or sales/conversion metrics
• Track record of tenure and growth in previous roles
• Strong communication skills and the ability to handle sensitive conversations with professionalism and empathy
• Highly organized with the ability to manage multiple resident needs and follow through consistently
• Comfortable working in a fast-paced, service-oriented environment
• Reliable transportation and flexible schedule (Tuesday–Saturday typical schedule)
• Ability to read, write, and speak English

#PIQ

Additional Information

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 06/14/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.