Regional Sales Coordinator - Corporate Travel

Job Description

As Regional Sales Coordinator, you will provide administrative and day-to-day support for Directors of Sales, ensuring the highest levels of Guest Service are met and support the hotel's revenue goals in the Corporate & Leisure segments.

What Is in It for You

• Competitive annual compensation starting at $65,000, with annual salary reviews based on performance, demonstrated capabilities, and market benchmarks.
• Access to our company-matched Defined Contribution Pension Plan (DCPP), Registered Retirement Savings Plan (RRSP), and Tax Free Savings Account (TFSA) when meeting eligibility requirements
• Access to our Health & Benefits Program, including extended health and medical, dental, vision, and paramedical benefits once eligibility requirements are met
• Paid annual vacation (up to 30+ days per year based on years of service), 12 statutory holidays, and birthday leave once eligibility requirements are met
• Access to our comprehensive wellness program benefits through Green Shield
• Opportunity to develop your talent and grow within your property and across the world
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Complimentary access to our learning and development programs through our Academies
• Discounted courses and certificate programs through eCornell
• Colleague benefit card offering discounted room and F&B rates at Accor properties worldwide
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Complimentary hotel stay for newly hired colleagues, including breakfast for two through our BE OUR GUEST program
• Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
• Complimentary meals during your shift through our Colleague Dining Program
• Transit Subsidy Program offering payroll deduction for transit with company-provided discounts
• Complimentary dry-cleaning of business attire ($50 per month)
• An inclusive, empowering company culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to making the world a more welcoming place
• Opportunities to make a difference through our Corporate Social Responsibility initiatives, including our Sustainability Committee and our Diversity, Equity & Inclusion Committee, championing 2SLGBTQIA+, Ability & Accessibility, Gender Equality, and Race & Cultural Diversity
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building, dating back to 1939

What You Will Be Doing

Reporting to the Regional Director, Leisure Sales, this role is instrumental in supporting regional sales initiatives, managing corporate account administration, and ensuring seamless coordination across five Fairmont properties in the Pacific Northwest: Fairmont Hotel Vancouver, Fairmont Waterfront, Fairmont Pacific Rim, Fairmont Vancouver Airport, and Fairmont Empress. 

• Consistently deliver professional, prompt, and engaging service.
• Provide administrative support to the Directors of Business Travel and other Sales Directors/Managers as assigned.
• Serve as a Sales Ambassador for ALL – Accor Live Limitless and travel agency programs.
• Maintain comprehensive knowledge of all regional properties and their offerings.
• Champion and support the use of the ANAIS platform.
• Submit and update RFPs, rate agreements, and related documentation.
• Process and maintain corporate accounts across various market segments.
• Update hotel information across databases and RFP platforms, including Cvent.
• Prepare weekly welcome amenities and personalized client cards.
• Draft and distribute agreements, contracts, and rate proposals.
• Act as the primary administrator for corporate agreements within Proposal Path.
• Coordinate site visits, client entertainment, and familiarization (FAM) tours.
• Manage all logistics for client lunches, property tours, FAM trips, and corporate travel events.
• Track and log daily activities for assigned managers.
• Respond to client inquiries and provide support during managers’ absences.
• Coordinate corporate rate loading with Revenue Management and Accor Distribution teams.
• Maintain master tracking documents with accurate corporate rate information.
• Support regional projects, reporting, and administrative initiatives.
• Complete month-end Corporate Travel and Agency reporting for the region.
• Assist with the planning, preparation, and follow-up of sales trips and FAM visits.
• Provide office and sales coordination support for the Fairmont Hotel Vancouver sales team.
• Support additional market segments across the region as required.
• Collaborate with internal departments to ensure timely communication and information sharing.
• Build and maintain in-depth knowledge of all five regional properties.
• Adhere to all hotel policies, procedures, and safety standards.
• Perform additional duties and special projects as assigned.

Qualifications

What We Are Looking For

• A service-focused professional with relevant sales or hospitality experience.
• Intermediate to advanced proficiency in Microsoft Office Suite, Publisher, Opera Property Management System, and cloud-based applications.
• University or college degree/diploma considered an asset.
• Strong knowledge of hotel operations, services, and facilities preferred.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and organizational abilities.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong client-service orientation with the ability to remain calm and professional under pressure.
• Professional presentation, communication style, and demeanor.
• Highly responsible, reliable, and self-motivated.
• Ability to work independently while contributing effectively to a collaborative team environment.
• Strong interpersonal, relationship-building, and problem-solving skills.
• Flexibility to work evenings and weekends when required.

Physical Aspects of Position

• Prolonged seated computer work, including frequent use of a keyboard and mouse.
• Occasional use of stairs, ramps, and ladders.
• Occasional standing, walking, bending, and kneeling.

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS