Key Responsibilities

Product Strategy & Vision

Define and own the product strategy for the Dis-loyalty membership platform, ensuring clear alignment with Ennismore's commercial and brand objectives.
Set a compelling, forward-looking product vision that delivers engaging, personalised, and scalable digital experiences – with an AI-first approach at its core.

Group Product Roadmap (Beyond Dis-loyalty)

Own and drive the Group Product Roadmap in close partnership with Engineering leadership, maintaining rigorous prioritisation, stakeholder alignment, and clear cross-functional communication at every stage.

Product Experience & Optimisation

Take full ownership of the customer-facing product experience across the Dis-loyalty app, web platforms, booking engine, and brand websites.
Drive continuous improvement in customer experience, platform scalability, operational efficiency, and overall product delivery maturity. Own the Dis-loyalty tooling support for the operational teams.

Product Operations

Establish and embed scalable ways of working across the Product organisation, including documentation standards, delivery ceremonies, governance frameworks, and scoping processes.

Leadership & Team Development

Direct line management of the Product Managers (2) and the Product Design Manager (1). Continue to build and develop a high-performing Product organisation through coaching, mentoring, and active talent development.
Provide clear line management and create an environment where the team can do their best work, proving a safe space for development & feedback.

Cross-functional Collaboration

Partner closely with Commercial, Revenue, Marketing, Technology, and Operations teams to ensure product strategy is tightly aligned with business objectives and member needs.
Act as a trusted senior voice across the business, building strong relationships with internal and external stakeholders.

What We're Looking For

10+ years of product management experience, with a strong track record of product strategy and execution across multiple digital channels — web, mobile, and app.
Strong working knowledge of agile methodologies, with experience thriving in fast-paced, iterative product environments.
Proven experience building successful products at scale.
Hands-on experience leading app development and optimisation, with an uncompromising focus on quality and user-centred design (Figma).
Experience leading marketplace products, including scaling operations and improving platform efficiency.
Data-driven mindset, with fluency in analytics tools and a habit of letting insight guide product decisions and user experience optimisation.
Hospitality and/or membership experience is a plus, but not essential.
Excellent leadership and communication skills — you can inspire and drive cross-functional teams, and know how to bring diverse stakeholders on the journey.
Strong commercial acumen with the ability to align product strategy with broader business objectives, working effectively with both internal teams and external partners.
Proven ability to manage complex stakeholder relationships with confidence and clarity.
Resilient and adaptable — comfortable shifting priorities at pace in response to evolving business needs.

What’s in it for you…

25 days holiday (and bank holidays), pension and life insurance
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
Treat yourself with lots of retail & hospitality perks through our partners
Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!)
Extra time off to volunteer with one of our partner charities
Cycle to work scheme
Enhanced Family Leave
Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an
environment that is both creative and rewarding.
Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
A competitive package and plenty of opportunity for development.

Membership Product Director - Dis-loyalty (12-month FTC)