General Catering Assistant

Job Description

You will support the day-to-day running of our café/food service, primarily working on the till and within the front-of-house area. This is a customer-facing role where delivering excellent service and maintaining a clean, welcoming, and well-presented environment are key.

You will take pride in the look and feel of the space—ensuring displays are well stocked, tables are clean, and standards are consistently maintained. The role requires someone proactive who can use their initiative to identify tasks, particularly during quieter periods.

You will work as part of a supportive team, contributing positively to a collaborative and respectful environment where colleagues with different working styles are valued.

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Key Areas of Responsibility:

• Operate the till and handle transactions accurately and efficiently
• Provide a high standard of customer service at all times
• Maintain the cleanliness and presentation of the front-of-house area
• Clean and clear tables promptly to ensure a tidy, welcoming environment
• Take initiative to replenish stock (e.g. confectionery, drinks, snacks) and maintain attractive displays
• Assist with opening duties to prepare the area for service
• Wash cups, pots, crockery, and utensils in line with hygiene standards
• Support light food preparation and service when required
• Monitor stock levels and report shortages
• Work collaboratively with colleagues, contributing to a supportive and inclusive team environment
• Follow all food hygiene, health & safety, and cleanliness standards
• Make productive use of quieter periods to maintain high standards throughout
• Embrace and actively participate in the Zero Harm culture#

 

Our Ideal candidate will have the following characteristics, in line with our values:

• Ability to work as part of a team
• A flexible approach to working hours
• Supportive and collaborative attitude
• Willingness to learn on the job
• Honest and trustworthy
• Strong attention to detail with a proactive approach to hygiene and safety
• Holds Food Safety Level 2 (or willingness to achieve upon appointment)

 

Skills / Knowledge / Experience Required:

• Friendly and approachable, with strong customer service skills
• Confidence in using or learning EPOS/till systems
• Good communication skills with both customers and colleagues
• Able to work independently and as part of a team
• Strong attention to detail, particularly in cleanliness and presentation
• Ability to prioritise tasks and stay productive during quieter periods
• Proactive, with a willingness to take initiative

Qualifications

 

• Food Safety Level 2 Certificate (required or willingness to achieve within probation period)
• Basic Food Hygiene and Health & Safety awareness (desirable)
• Allergen awareness training (desirable)
• GCSEs (or equivalent), including English and Maths (desirable)
• Relevant on-the-job training or experience in a catering or hospitality environment (desirable)
• Basic IT skills to operate EPOS/cashless till systems (desirable)

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.