Rental Advisor

Job Description

• Handle all telephone enquiries in a polite and helpful manner.
• To provide a high level of Customer Service in all customer contact situations, recognising the company’s Customer Service standards and your opportunity to deliver total customer satisfaction.
• Take bookings and explain rental terms and conditions to customers.
• Carry out instructions/procedures as requested by Senior Management. 
• Adhere to Self-Drive Hire Insurance terms and conditions.
• To accurately complete all rental administration and vehicle documentation according to the Company’s Operating Procedure
• To drive company vehicles with care and adhere to the company Driving Standards Policy.
• To deliver and collect vehicles to customers specified requirements and inform customers of all relevant information regarding vehicle handover and termination. 
• To complete fleet checks in order to protect and monitor company assets.
• To ensure effective damage reporting to minimise unnecessary repair costs. 
• To ensure that maintenance levels are adhered to and monitored regularly.
• To ensure effective monitoring of the Pre-Hire and Return Condition Report
• To identify potential contract hire, spot hire clients to maximise business opportunities.
• Identify personal training and development needs to keep abreast of current legislation in the Rental / Commercial Vehicle Market    
• Liaise with Rental Manager to achieve necessary vehicle levels to maximise business opportunities.
• To liaise with internal departments where appropriate. 
• Any other reasonable duty as requested by Senior Management

Qualifications

• Commercial vehicle Hire experience preferable.
• Demonstrate strong communications skills.
• Exhibit practical knowledge of computerised systems.
• Be a strong team player who is motivated by variety and responsibility.
• Full UK Driving Licence

Additional Information

• 22 days holidays + Bank Holidays 
• Working Mon-Fri 0830 - 1700
• Life assurance 
• Health Insurance after 12 months
• Pension Scheme
• Competitive Salary based on experience

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.