Support Specialist for Microsoft Dynamics 365 Business Central (m/f/d)

Job Description

he Business Central Support & QA Specialist is responsible for providing functional and technical support for Microsoft Dynamics 365 Business Central. This role ensures smooth system operations, resolves user issues, supports ongoing enhancements, and collaborates with cross‑functional teams to optimize business processes. The ideal candidate combines strong problem‑solving skills with a deep understanding of Business Central modules and real‑world business workflows 

Your Responsibilities 

• Provide day‑to‑day support for Microsoft Dynamics 365 Business Central users across finance, operations, supply chain, sales, and other departments. 

• Troubleshoot and resolve system & functional issues, including configuration & posting errors. 

• Manage support tickets, ensuring timely resolution and clear communication with end users. 

• Support system upgrades, patches, and new feature rollouts, including testing and documentation. 

• Create and maintain documentation, including user guides, SOPs, and troubleshooting steps. 

• Train and onboard new users, ensuring they understand system functionality and best practices. 

• Design and execute test cases for system changes, enhancements, and bug fixes to ensure solution quality and stability 

Qualifications

• Experience 3+ years supporting Microsoft Dynamics 365 Business Central (or NAV). 

• Strong understanding of core BC modules, such as: 

  • Finance (GL, AP, AR, Fixed Assets) 
  • Procurement 

• Ability to diagnose and resolve functional and technical issues. 

• Excellent communication skills and ability to work with non‑technical users. 

• Ability to manage multiple priorities in a fast‑paced environment. 

Additional Information

• The opportunity to take ownership of impactful ERP projects in an international business environment 

• The opportunity to work with the latest BC versions. 

• A dynamic and collaborative workplace with flat hierarchies and short decision-making processes 

• Continuous professional development, including training and certification opportunities 

• Flexibility through hybrid work options and a modern IT environment 

• Competitive compensation and benefits package 

• A supportive culture that values innovation, initiative, and teamwork 

At ib vogt, we are committed to fostering a diverse, inclusive, and respectful workplace where everyone can thrive. We believe that embracing diverse perspectives drives innovation and helps us better serve the global communities we operate in. As an equal opportunity employer, we provide employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status.

 We strive to create an accessible recruitment process for all candidates and are happy to discuss reasonable accommodations to support your application. As a global company, we acknowledge that accessibility provisions may vary by location depending on local infrastructure and legal requirements. If you have a disability or require any adjustments during the recruitment process, please let us know - we will do our best to support you.