Field Service Engineer

Job Description

As a Field Service Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer site ensuring first class customer satisfaction.

You will be based at the airport of Schiphol and will be part of the team providing 24/7 support.

Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the Dutch security clearance, sponsorship is not available.

Responsibilities: 

• Meet daily service repair needs and drive customer satisfaction
• Install, repair and maintain Smiths equipment in the field, provide customer training as needed
• Document all inspections, maintenance and repair work promptly.
• Manage repair parts cycle time, order, install and return parts efficiently
• Review logs for open issues, prepare formal reports for client
• Mainaint and calibrate tools and test equipment
• Provide technical support to client and peers
• Participate in the site surveys, pilot programs, special projects and meetings
• Establish and maintain close relationships with Senior FSEs and Product Managers
• Ensure compliance with health, safety and environmental policies
• Communicates technical information in a clear, concise, and highly effective method 
• Informs management and other service departments of technical service issues.

Qualifications

• Education /qualification in engineering (i..e MBO 4 level in electrical, mechanical, electronics) or relevant experience.
• Directly involved in troubleshooting, field repair or technical support activities centered on electrical and Mechanical systems and equipment.
• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Advanced English & Dutch skills both in oral and writing.
• Excellent communication, organizational and interpersonal skills.
• Strong client service orientations and ability to handle stressful situations.
• Self-motivated and reliable.
• Driving licence.

Additional Information

What We Offer

• A full-time position in a dynamic, international environment with colleagues from around the world;
• An attractive salary based on experience and knowledge;
• Opportunities for training and professional development, supporting both personal growth and career advancement.
• A range of additional benefits, including fresh fruit at the office, a bicycle lease scheme, a performance-based bonus package, corporate fitness program.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.