About Alta Ares

Alta Ares is a deeptech startup founded in 2024, building real-time AI for defense operations — ISR, C-UAS, and autonomous systems. Our clients are NATO-aligned militaries and defence institutions, with regular deployments during live exercises and operational demonstrations. We raised €2M seed in May 2025, 50M in June 2026, and are expanding fast.

Our product suite includes:

Real-time AI ISR module deployable on drones and tactical platforms
Counter-UAS solution enabling autonomous drone takeover in GNSS-denied environments
Full-stack MLOps platform for training & deploying military-grade AI models
Data fusion and trajectory prediction

Role & Mission

As IT Support Engineer, you will be Alta Ares' go-to person for all internal IT operations — from provisioning laptops and creating email accounts to managing access rights and supporting employees across international offices. You will ensure that a fast-moving, security-conscious team always has the tools, access, and support it needs to operate at full speed.

This is a hands-on, high-ownership role. You will build and maintain the internal IT infrastructure from a relatively early stage, establish robust processes for a company scaling rapidly, and work in close coordination on security and access policies.

1. Device & Asset Management

Own the full lifecycle of Alta Ares' hardware fleet: procurement, configuration, inventory tracking, maintenance, and decommissioning
Manage the laptop and equipment stock across Paris HQ and other offices
Configure and deploy workstations for new joiners (MacOS / Windows / Linux depending on role)
Maintain an up-to-date asset register and ensure all devices comply with internal security standards
Coordinate repairs, replacements, and hardware upgrades

2. User & Identity Management

Create and manage corporate email accounts (Google Workspace) for all new joiners
Assign and administer software licences across the tool stack: Google Workspace, Slack, Notion, and other internal platforms
Manage user access and permissions across all systems — ensuring least-privilege principles are applied consistently
Own the joiners/movers/leavers (JML) process from an IT perspective: timely provisioning and deprovisioning of all accounts and access rights
Maintain accurate, up-to-date user directories and licence inventories

3. Onboarding & Offboarding

Execute the IT component of onboarding for all new hires: workstation setup, account creation, tool access, and first-day readiness
Brief new joiners on IT tools, security practices, and internal procedures
Manage IT offboarding: account suspension, licence recovery, device retrieval, and access revocation — in coordination with HR
Maintain and continuously improve IT onboarding checklists and runbooks

4. Internal IT Support

Serve as the first point of contact for all internal IT support requests across Paris and remote offices
Diagnose and resolve hardware, software, and connectivity issues in a timely manner
Manage a ticket queue and maintain SLA-aligned response times
Produce and maintain IT documentation: FAQs, setup guides, and troubleshooting resources

5. Access & Permissions Management

Administer access controls across internal systems, cloud platforms, and SaaS tools
Conduct periodic access reviews and ensure permissions remain aligned with roles and security policies
Support the implementation of SSO, MFA, and MDM solutions as the company scales
Flag and remediate access anomalies proactively

Candidate Profile

Experience

3–6 years of experience in IT support, workplace IT, or systems administration
Proven hands-on experience managing Google Workspace administration (user management, groups, licences, security settings)
Experience managing SaaS tool stacks in a startup or scale-up environment (Slack, Notion, and equivalent)
Solid understanding of IT asset management: procurement, inventory, configuration, and lifecycle tracking
Experience owning onboarding/offboarding IT processes end-to-end
Exposure to IAM principles, MDM solutions (Jamf, Intune, or equivalent), and endpoint security is a strong plus
Experience in a defence, dual-use, or security-sensitive organisation is appreciated

Skills & Qualities

Rigorous and methodical — you maintain clean records, follow processes, and never leave a loose end
Proactive and service-minded: you anticipate IT needs before they become problems
Responsive and reliable — employees trust that their issues will be resolved quickly and professionally
Comfortable working autonomously in a lean environment with broad scope
Discreet and trustworthy — you handle access to sensitive systems and confidential data as a matter of course
Strong communicator: able to explain technical concepts clearly to non-technical employees
Fluent in French and English

IT Support Engineer