Customer Service Administrator

Job Description

Culina Logistics have a new opportunity for a Customer Service Administrator to join our friendly team. The Customer Service Administrator will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Please note: this is a 12 month Fixed Term Contract.

Salary: £26,035.50 per annum.

Working hours: Various daytime shifts, 06:00 - 18:00

Key Duties of a Customer Service Administrator:

• Answering calls for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
• Chase outstanding POD’s from hauliers, depots, etc.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

Qualifications

• The ability to be flexible is essential as the shift pattern may change based on business need.
• Previous experience is desirable not essential, as full training will be given.
• Passion for delivering an exceptional customer service experience.
• Attention to detail/accuracy.
• Good geographical knowledge.
• Computer literate including proficiency in Microsoft Excel, PowerPoint and Outlook.
• SAP experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment.
• Conscientious and reliable with adaptable attitude.

Additional Information

As part of our drive to make Culina Logistics a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days inclusive of the bank holidays. 
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a contribution of 4% employee and 4% employer.
• Life Assurance -  x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. 
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. 
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!