Client Implementation Specialist

The Opportunity

Make the first impression count. As a Client Implementation Specialist, you are a new client's primary point of contact and strategic partner during their onboarding journey. You will guide them through HRIS setup, run their first payrolls, and ensure long-term satisfaction on our platform.

• Compensation: $75,000 – $82,500 CAD / year

• Work Arrangement: Hybrid (3 fixed days in office: Monday, Tuesday, and Thursday)

• Location: 4269 St Catherine West, Westmount, Canada

What You'll Do (The Core Focus)

• Own the Onboarding: Architect and execute implementation project plans for multiple concurrent client accounts.

• Build the Infrastructure: Complete client shell configurations and create custom dashboards within our Prism HRIS.

• Consult & Problem-Solve: Analyze a client's payroll, HR, and benefit needs to recommend and implement tailored software solutions.

• Bridge the Gap: Run initial client payrolls, provide software training, and act as the core liaison between sales, internal stakeholders, and the client.

• Track Milestones: Maintain real-time accurate data within our CRM (Client Space) to guarantee a seamless transition to the regular service model.

What You Bring

• Industry Knowledge: 3+ years of related experience specifically within the HR/Payroll Outsourcing or PEO industry.

• Systems Expertise: Hands-on proficiency with HRIS platforms, CRMs, and core payroll/tax subject matter.

• Project Management: Strong analytical and time-management skills to lead clients through complex technical timelines.

 

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