Bilingual Dental Receptionist & Patient Care Coordinator

We are seeking a highly professional, articulate, and experienced Virtual Dental Receptionist & Patient Care Coordinator to join a dynamic, multi-provider dental practice. In this role, you will serve as a vital administrative engine, working under the direct guidance and training of the client.

Operating in a high-volume environment where different dentists rotate daily, you must be a sharp, agile multitasker. Patients are dynamically assigned to the first available provider, meaning you must excel at managing a fluid schedule without individual doctor preferences.

Because you will be managing patient relationships and complex insurance verification, 3 to 4 years of hands-on U.S. dental practice experience, flawless bilingual communication skills, and complete technical fluency in EagleSoft and Weave are absolute, non-negotiable requirements.

Core Responsibilities

Patient Coordination & Schedule Optimization (Initial Focus)

• Active Schedule Recall: Take complete ownership of the practice's recall list, proactively contacting patients to schedule routine hygiene visits, outstanding treatments, and cleanings.
• Smart Scheduling: Manage a complex, fast-moving calendar, ensuring maximum chair utilization for the rotating daily dentists while maintaining a smooth patient flow.
• AI Call Overflow Management: Monitor and instantly capture live inbound call overflows routed from our automated AI receptionist system, delivering a warm, human, concierge-level experience over the phone.

Expanded Practice Operations

• Dental Insurance Verification: Execute comprehensive eligibility checks, break down complex dental benefits (preventive, basic, major), track annual maximums, and input data into patient files.
• Treatment Plan Follow-Ups: Conduct proactive outreach to patients who recently had exams, answer their questions regarding proposed treatments, and guide them to commit to booking their procedures.
• No-Show Recovery: Fast-track the rescheduling of broken appointments, cancellations, and no-shows to keep provider production schedules optimized.
• Cross-Functional Administrative Support: Maintain a flexible, "can-do" mindset, readily picking up additional administrative and front-office tasks as required by the clinical team.

Requirements

• U.S. Dental Domain Expertise: Minimum 3–4 years of direct experience working on the front office team of a U.S.-based dental practice.

• Bilingual Mastery: Complete, accent-free verbal and written fluency in both English and Spanish. Must be comfortable discussing clinical terminology and billing in both languages.

• Software Ecosystem Fluency: Mastery of EagleSoft EMR (charting, scheduling, patient accounts) and the Weave communications/phone platform.

• Agile Mindset: Proven ability to thrive in a high-volume, multi-provider dental environment where schedules and clinical teams shift daily.