German Speaking Reservations Agent For Booking.com - Work Remote In Greece

Mercier Consultancy Group is currently hiring a German Speaking Reservations Agent to support Booking.com operations while working remotely from Greece. This position offers the flexibility of remote work combined with the opportunity to contribute to a leading global online travel platform, delivering outstanding customer service to German-speaking travelers.

Key Responsibilities

• Assist German-speaking customers with accommodation bookings via phone, email, and chat.
• Provide accurate and up-to-date information about properties, rates, and Booking.com policies.
• Manage booking modifications, cancellations, and special requests efficiently and professionally.
• Resolve customer inquiries and issues promptly to ensure customer satisfaction.
• Keep thorough records of customer interactions using Booking.com's reservation system.
• Collaborate with colleagues to maintain high standards of service and support.

Requirements

• Fluency in German (spoken and written) is required; proficiency in English is a plus.
• Previous experience in reservations, customer service, or the hospitality industry is preferred.
• Strong communication skills and a customer-oriented mindset.
• Comfortable using online booking platforms and CRM systems.
• Ability to handle challenging situations with professionalism and problem-solving skills.
• Self-motivated with excellent time management skills suitable for remote work.
• Located in Greece or willing to work remotely from Greece.