Service Now Engineer

Service Now Engineer

Important Information

Location: Singapore

Key Responsibilities

• Configure and support ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog.
• Manage and maintain CMDB health, governance, and data relationships.
• Support ITAM processes including hardware/software asset lifecycle management, discovery, and compliance tracking.
• Develop workflows, business rules, integrations, UI policies, and automation within ServiceNow.
• Work closely with infrastructure, security, operations, and business teams to gather requirements and implement solutions.
• Support ServiceNow integrations with monitoring, discovery, and third-party enterprise tools.
• Perform platform upgrades, enhancements, troubleshooting, and production support activities.
• Ensure adherence to ITIL processes and ServiceNow best practices.
• Prepare technical documentation and provide operational support when required.

Key Requirements

• Strong hands-on experience in ServiceNow ITSM.
• Good experience managing CMDB and CI relationship mapping.
• Experience in ITAM including hardware and software asset management.
• Hands-on experience in ServiceNow workflow development and scripting.
• Knowledge of Discovery, IntegrationHub, MID Server, or APIs is preferred.
• Familiarity with ITIL processes and enterprise IT operations.
• Good stakeholder communication and problem-solving skills.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.