Associate Specialist, Photo Operations

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.

About the team and position

As an Associate Photo Specialist on the Photo Operations Team, you will apply your photography, DSLR, and problem-solving skills within a strategic design group dedicated to achieving "operational harmony." You will resolve daily platform and technology issues, track process failure trends, and review imagery to provide corrective feedback. Because quality photography relies heavily on intentional preparation, your role goes beyond the camera; you will actively design improved workflows, document new solutions, and participate in cross-collaborative projects to elevate the team's capabilities as the company scales!

What you’ll be doing

• Resolving daily photo team related issues with platforms and technology and ensure tickets are resolved on time to meet Carvana defined SLA
• Reviewing photo imagery and providing corrective feedback when needed
• Tracking process failure trends and providing solutions on how to improve
• Facilitate in person and virtual training
• Travel up to 60% to help set up and support installation of new studio environments, technology upgrades, or facilitate in person training
• Cross-collaborating with supporting teams on projects or initiatives that elevate photo teams ability to capture quality photography
• Be a part of designing new and improved ways to capture quality photography as we scale
• Writing communication messages either to provide updates, feedback, best practices, documenting new processes, or presentations to support ongoing calls.
• Document solutions to new problems and share them with the rest of the team
• Ability to participate in an on-call rotation and after hours work when needed

What you should have

• Photography composition and lighting skills
• Technical proficiency in DSLR camera operation
• Tech-savvy with a quick learning curve for new systems and tools
• Skilled at translating complex ideas into simple instructions for training and documentation
• Foundational project management skills, including the ability to track timelines and meet deadlines
• Ability to be a part of a team but also work on projects independently

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• Must be able to lift up to 50 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Requires excellent visual acuity and manual dexterity.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.