Customer Service Coordinator

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain, and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard - when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity:

Mattel Poland is looking for a dedicated and proactive Customer Service Coordinator to join our Customer Fulfillment Team based in Warsaw. Reporting to the Associate Manager Customer Fulfillment, this role will be responsible for managing customer orders, serving as the first point of contact for supply chain queries, and collaborating closely with cross-functional teams to ensure efficient and timely order fulfillment.
 

What Your Impact Will Be:

• Proactive and timely liaison with customers regarding status of assigned area orders,
• Being first point of contact for Supply Chain queries and improvements,
• Oversight and validation of domestic order processing (entered and allocated by 3rd party), ensuring accuracy, overall coordination, and alignment with customer ship dates and monthly sales targets
• Support team to resolve claims,
• Effective and timely liaison with other departments to fulfil duties especially sales, Customer finance, distribution center, planning and 3rd parties Transportation Management (TMS),
• Propose & lead selected department improvement initiatives,
• Reporting & Collaborating with internal teams responsible for stock management on inventory analysis and control, including monitoring stock levels, replenishing orders, and verifying overall stock availability
• Communication & Meetings
• Work closely with local sales and marketing teams
• Look for opportunities for process improvement

Qualifications

What We’re Looking For:

• Min. 2 years of experience in Order Management, Operations or Supply Chain
• Good understanding of supply chain processes and strong Excel skills
• Analytical mindset - comfortable working with data, solving problems and setting priorities – Open & proactive mindset – rozwiązywanie problemów
• Good communication skills in English (min. B2) and Polish
• Proactive, well-organized and customer-focused, able to handle pressure and take ownership of tasks
• Strong attention to detail to ensure accuracy in order processing, reporting, and inventory control

Additional Information

What We Offer:

• Gross annual salary range of PLN 88560 - PLN 105160
• Bonus Scheme Participation in Mattel Incentive Plan (MIP) with the target of 5% of base salary, payout is determined by company and individual performance results
• Paid Time Off: 20 Or 26 vacation days + 2 Mattel Days (company day off)
• Hybrid working set-up
• Monthly/quarterly reimbursement of public transportation ticket (subject to limit amount according to company policy)
• Multisport Card at an affordable price
• Employee Assistance Program: Access to Modern Health and Headspace app
• Health & Dental Insurance through Medicover
• Life and Disability Insurance
• Employee Pension Plans (savings program)
• Toy Discount
• Christmas Gift
• Family Benefits Program 24 weeks off (for 1st caregiver) or 12 weeks off (for co-parent) fully paid on the arrival of new child, return to work program, path to parenthood, and family care leave

Mattel’s total compensation package is based on objective, gender-neutral criteria such as work location, relevant skills, and experience. This information is provided to enable informed and transparent consideration and negotiation of employment terms. If your profile is retained and we schedule an interview, we will share further details on Mattel Poland Sp. z o.o.’s total rewards package. Please note that (some of) the benefits above may change over time, due to changes in the company policy or in legislation. We will not ask about your previous salary history.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! You may be just the right candidate for this or other roles