Customer Support Specialist

Customer Support Specialist

Company:

Boeing (China) Co. Ltd.

Boeing Global Services (BGS) is looking for a Customer Support Specialist to join our team in Guangzhou, China.

Position Responsibilities:

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

• Interacts with customers and internal partners through face-to-face/virtual meetings, phone calls, emails and other communication methods.

• Responsible for customer account health and providing world class customer support.

• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

• Develops, prepares and delivers presentations to customers and internal organizations.

• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

• Uses multiple Boeing systems in a fast-paced environment.

• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operations.

• Responds to customer inquiries and facilitates delivery problem resolution.

• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

• Monitors and shares key performance metrics with customers and internal partners.

• Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills / Experience):

• 3+ years of experience with supply chain process

• Experience developing presentations for and presenting to executive leadership

• Strong communication and problem-solving skills

• Ability to work and collaborate cross functionally across multiple organizations

• Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills / Experience):

• Experience in the Aerospace industry

• SAP knowledge

• Engineering / Technical experience

• Account management, customer support experience

Other information regarding this requisition:

• This vacancy is for an international, locally hired position in China.

• Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (China)