Customer Service Representative

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for a Customer Service Representative for supporting our Mobile Cooking business area.

About the position

The newly established Mobile Cooking business unit is part of Dometic Outdoor Standalone segment and marks an exciting evolution of the company CADAC, acquired in January 2022. The Mobile Cooking business unit is now the driving force behind the development, marketing, and sales of innovative mobile cooking appliances and accessories—primarily serving the EMEA region.

We are looking for a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our international D2C customers, providing assistance, resolving issues, and ensuring a positive customer experience.

Your main responsibilities

• Handle incoming customer inquiries via phone, email or ticket-system
• Provide accurate information about products and services
• Resolve customer complaints in a professional and timely manner.
• Process orders, returns, and exchanges.
• Maintain a high level of product and service knowledge.
• Ensure customer satisfaction by delivering excellent service.

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• 32 – 40 hours per week

• Work is primarily in an office environment, working from home is possible after consultation

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

A suitable background would be a solid experience within customer service as well as the following qualifications and experiences:

• Previous experience (1-3 years ) in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and manage time effectively
• Problem-solving and conflict-resolution skills
• Basic computer skills and familiarity with Microsoft Office software (SAP & Freshdesk knowledge is a plus)
• A positive attitude and a genuine desire to help customers
• Languages skills: fluent in Dutch and English (German & French are a plus)

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong communication and listening skills
• Excellent problem-solving skills
• Self-motivated, goal-oriented, and highly organized
• Ability to work independently and as part of a team
• Customer & relationship oriented
• Empathetic
• Stress-resistant due to seasonal fluctuations

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star? Then we would love to see your application. Selection is being made on a rolling basis.