Coordinator, Intake Support

JOB DESCRIPTION Job Summary

Provides support for member intake activities and in support of the functional processes, programs and/or services for population health management and improvement. Responsible for intake support center/care coordination portal operations/utilization, while conjunctively fostering partnerships and relationships with community-based organizations and providers - supporting the care centered home and a fully integrated and accountable system of care. Contributes to overarching strategy to improve and provide quality and cost-effective member care. 
 

Essential Job Duties:

• Provides daily monitoring and management of the intake support center/care coordination portal. 
• Ensures that internal/external key stakeholders and members have access to pertinent care coordination portal information. 
• Ensures that member inquiries and concerns are addressed timely with appropriate triage to assigned department(s). 
• Represents as point of contact to external care coordination entities (CCEs), care management entities (CMEs) and individual members and other key providers and stakeholders as needed. 
• Facilitates member referrals as needed. 
• Attends training specific to care coordination portal use and access. 
• Assists with monitoring required reporting requirements to ensure that members’ needs are addressed timely and appropriately. 
• Assists in planning, organization, and design/development of program components by coordinating work efforts across internal or external partners and stakeholders to execute against program requirements.
• Monitoring of program/project metrics and ongoing process improvement
• May conduct training, project scheduling, and reporting as required.
• Identifies and reports operational issues and needs to appropriate leadership.
• Local travel may be required (based upon state/contractual requirements).
  
   

Required Qualifications:

• At least 2 years of health care experience in care management, utilization management, behavioral health, and/or managed care setting, or equivalent combination of relevant education and experience.
• Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN). Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements.
• Strong customer service and interpersonal skills.
• Attention to detail and organizational abilities.
• Strong systems and technical skills.
• Home office with high-speed internet connectivity.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.
  
  Preferred Experience:
• 2+ years of project or program coordination experience or quality improvement experience
  
   

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. 

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V