User Experience Researcher - AI

We are looking for a researcher to help shape next-gen compliance systems, experiment with AI and ground it all in human insight. This role offers a unique opportunity to shape scalable, user-centered systems that drive operational success.

Responsibilities
Thought partner to Risk organizational leadership on research direction
* Determine foundational questions for the orginization with a holistic view
* Navigate ambiguity—shape direction in AI pods with minimal context
* Act as direction lead or "unblocker" in fast-moving environments
* Run evals and measurement (large scale benchmarking, evals, risk flywheel measurement)
* Work with engineering and cross functional partners on evals to inform how we can improve models
* Inform designing and architecting AI products from the start—not just evaluating after the fact
* Develop new methods and innovate new approaches (stimuli generation, upper funnel work, etc.)
* Apply systems thinking to connect the dots holistically across the organization

Qualifications
Bachelor’s degree with 13+ years of relevant experience in user experience, applied research and/or product research and development or a Master’s degree and 11+ years relevant experience, or PhD and 8+ years relevant experience
* Experience driving research direction and serving as a thought partner to leadership
* Experience in working with Design, Data, Product, and Engineering to empower product development through foundational research and AI evaluation
* Experience running or designing AI model evals from a UX perspective
* Experience with code/scripting to prototype research tools or analyze data programmatically Moves fluidly across strategist, technical, and human-centered work
* Experience with field research, contextual inquiry, or observational methods
* Familiarity with GDPR, CCPA and their research implications