Senior Manager - Service Sales

What You Will Do

The Frontline Sales Representative is responsible for driving sales growth by developing and managing relationships with medium-sized customer accounts. This role focuses on offering technically complex or a broad range of building technology solutions, aligned with customer needs and Johnson Controls’ business objectives. You will manage a defined geographic territory, overseeing existing accounts while generating new sales opportunities to achieve assigned targets.

How You Will Do It

Customer Relationship Management

• Build and maintain strong customer relationships at the manager and director levels within assigned accounts.
• Understand customer operational challenges and business priorities, providing tailored solution recommendations.

Sales Execution

• Promote Johnson Controls products, services, and integrated solutions based on identified customer needs.
• Present proposals with the flexibility to adjust pricing and margins within established business guidelines.
• Manage the full sales cycle—including prospecting, qualification, proposal creation, negotiation, and closure.

Account Management

• Maintain regular engagement with existing customers to ensure service satisfaction and identify upsell/cross‑sell opportunities.
• Develop account strategies to expand Johnson Controls’ footprint in the designated territory.

Collaboration

• Work closely with internal teams such as engineering, operations, finance, and service teams to deliver customer value.
• Provide feedback from the field to support continuous improvement of solutions and delivery processes.

Performance Management

• Achieve or exceed monthly, quarterly, and annual sales targets as assigned.
• Prepare accurate and timely sales forecasts, customer activity reports, and pipeline updates.

What We Look For

Required Qualifications

• University degree in Business, Engineering, or a related field; or an equivalent combination of education and experience.
• Minimum of 3 years of experience in field sales, business development, or a customer‑facing commercial role.

Preferred Qualifications

• Experience selling technology-based, integrated, or building systems solutions.
• Strong negotiation and presentation skills.
• Ability to manage multiple accounts and prioritize effectively.
• Familiarity with CRM tools and standard sales reporting practices.

Success Behaviors

• Strong customer orientation and ability to build credibility at multiple organizational levels.
• Self‑driven, results‑oriented, and able to work independently in a dynamic environment.
• Ability to translate technical product knowledge into customer value propositions.