NDIS Support Coordinator

Exciting new opportunity to join a new NDIS Support Coordination in 2026!

CoAct is a not-for-profit organisation with over 25 years' experience supporting people - particularly those facing disadvantage - into meaningful, sustainable employment. We operate a collaborative network of over 100 community-based service providers across metropolitan, regional and remote Australia, including Aboriginal and Torres Strait islander communities, partnering with job seekers and employers to deliver positive, long-term outcomes.

As part of our exciting organisational growth strategy, under an experienced NDIS General Manager, CoAct is expanding beyond traditional employment services and building into the NDIS space. Launching a new NDIS business including support coordination and allied health, with plans to open a high school in the near future to better support individuals through wellbeing, education and pathways to employment.

Our Support Coordination team will play a key role in delivering inclusive, NDIS person-centred services that empower individuals to achieve positive, long-term outcomes.

CoAct are seeking Support Coordinators to join us in this exciting opportunity, to deliver high-quality, person-centred NDIS Support Coordination services to participants with complex and multiple support needs. This role will support participants to build capacity, exercise their choice and control, ensuring they are heard, whilst navigating the NDIS and broader service systems.

Exploring the Role

The Support Coordinator manages complex caseloads, coordinates multi-agency supports, contributes to high-quality service quality and high standards of compliance.

Your key responsibilities include, but are not limited to:

• Support participants to understand and implement their NDIS plans by promoting participant choice, control and decision-making.
• Ensure supports are coordinated in a way that maximises positive participant outcomes, value for money, and plan effectiveness.
• Ensuring complex and high-risk cases are managed proactively, with early identification and mitigation of risks.
• Develop and maintain effective relationships with service providers and stakeholders.
• Maintain timely, accurate and compliant case notes and documentation.
• Promote accountability and high standards by contributing to team planning initiatives and mentoring colleagues to achieve quality outcomes.

Skills and Experience

• Passionate and values-driven to provide high quality support, striving for positive outcomes for participants.
• Strong time and workload management, ensuring priority tasks are completed in a timely manner and within service standards.
• Ability to build strong, professional relationships with key stakeholders.
• Strong understanding of the NDIS and service systems.
• Experience working with complex or high-risk participants.
• Hold a relevant tertiary qualification (e.g. Social Work, Community Services or related discipline) or equivalent experience within disability, community or social services.

Location: This role will be based out of our Stones Corner office and will operate on a hybrid work-from-home arrangement.

What Can We Offer?

• Full-time permanent opportunity.
• Salary packaging available up to $15,900 per annum (tax-saving benefit).
• Additional wellbeing leave (extra 13 days on top of your annual personal leave).
• Corporate health insurance discounts.

CoAct is proud to have been awarded Employer of Choice in The Australian Business Awards (2019, 2021 and 2024) and recognised as an Inclusive Employer for 2024/2025 and 2025/2026 by the Diversity Council Australia. 

Your Next Steps 

Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: it's not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the "Apply Now" button.  

At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!  

If you have any questions about the position or the application process, please contact our Recruitment Specialist, Deanna, at recruitment@coact.org.au.  

If you require any adjustments during the recruitment process (including receiving information in a different format), please contact our recruitment team on 02 8281 2431. Please note: this number is for voice messages related to adjustment requests only. We’re unable to return calls that are not related to adjustments. For all other enquiries, please contact us via email. 

All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during or immediately after the recruitment process is concluded.