About this role
Full Time Mid-level Service Writer in education at Jackson Group Peterbilt in Roseburg, Oregon, United States. Apply directly through the link below.
At a glance
- Work mode
- Office
- Employment
- Full Time
- Location
- Roseburg, Oregon, United States
- Experience
- Mid-level
Core stack
- Payment
Quick answers
What skills are required?
Payment.
Jackson Group Peterbilt is hiring for this role. Visit career page
Roseburg, United States
- Ascertains HD truck/automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains service records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
An ideal candidate is someone who wants to grow within this amazing company and is highly motivated and detail-oriented. This candidate will also need to work well with fellow employees and supervisors. If you are ready to be a part of an amazing team, apply now!