Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management.

Claims Adjuster - Casualty

Leeds/Hybrid

About QBE:

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Please note - Applicants must have the right to work in the UK – Sponsorship may be considered at QBE’s discretion

Your new role

• Investigate and resolve Claims in order to provide excellent Claims handling service with minimal leakage

• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments

• Delivering a world class service to customers

• Accurately triaging and managing claim files through to settlement, prioritising new and existing work appropriately, ensuring that they are adequately reserved, and settled economically and fairly.

• Pro-actively owning transition of existing cases into the department

• Managing ad-hoc claims reports for stakeholders as required

• Team player, ready to be part of a market-leading claims team

• Reserve accurately to ensure that the Company’s liability is clear at all times

• Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims

• Supporting projects which may be Operational Excellence, Analytics or Automation related

About you

• Experience within Commercial Claims handling or Fee Earner

• Experience handling PI/casualty claims

• Proven experience dealing with policy coverage

• Experience dealing with liability negotiations

• Able to efficiently handle own caseload

• Excellent investigative skills

Benefits   

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from

As well as the benefits below we also offer an extensive choice of other options to suit you!

 

30 days holiday a year with the option to buy up to 2 additional days.  

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.  

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.  

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.   

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.  

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.  

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.  
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.  

To find out more visit our Reward Page  

  

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year  

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer  

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year  

Working Dads Employer Awards 2023 Winner: Parental Policies Award  

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer 

  

To learn more about our achievements, click here    

If you’re looking for a career that combines your expertise and your empathy, click Apply today.  

Your career. At the heart of it.

Skills:

Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.