Product Owner

Job Type:

Permanent

Build a brilliant future with Hiscox
 

Position: Product Owner 

Reporting to:  Product Manager - EUX 

Location:  York, Colchester or London 

Type: Permanent  

Band: II 

In Technology Services, our collective goal is to deliver and maintain best-in-class, innovative infrastructure solutions that are sustainable, resilient and inclusive. We do this by understanding the needs of our Hiscox colleagues so that we can create and tailor the tools and services that enable them to deliver on their goals. And this increases our competitive advantage in market.  

We work within an Agile methodology, because that helps us to deliver the right solutions quickly and accurately. It also means that we have the flexibility to pivot and adapt our work, through iterative testing with our Hiscox colleagues.  

We communicate and collaborate effectively with each other every day. This ensures that each of us knows what we need to achieve. And we take individual and team accountability for ensuring that everything we deliver brings value to our business. 

We’re driven to innovate through technology, we’re valued for our skills, our work is varied, and we’re encouraged to take every opportunity to develop and grow.  

In Technology Services, we set you up to succeed, the rest is up to you.  

The Product Owner role 

We’re looking for a Product Owner (PO) to join our Technology Services team, working within our EUX value stream to drive the development and improvement of our products. This is an extremely varied role and will include (but is not limited to) the following activities: 

• Develop and execute the product roadmap, ensuring alignment with the value stream OKRs. 

• Conduct workshops and analysis activities to design and define appropriate delivery iterations – gather requirements, assess value, ensure work is prioritised and focused on delivering maximum value for our colleagues. 

• Write clear and concise user stories, acceptance criteria and product specifications. 

• Prioritise and manage the product backlog, ensuring it is maintained and refined. 

• Work with the Agile Delivery Lead/s (ADLs) to ensure there is a steady flow of work for the squad/s aligned to the product roadmap. 

• Create and own dashboards to track metrics, utilise the data to inform future backlog items that target waste and inefficiency. 

• Be the first point of contact for the squad/s to answer any product related questions, clarify requirements and support the ADL to remove blockers. 

• Act as the voice of the customer to ensure everyone understands the business value of the backlog items. 

• Working with the ADL to coordinate and participate all Agile ceremonies for the product – stand-ups, refinement, planning and retrospectives. 

• Provide feedback on the product roadmap, resolving risks, issues and blockers raised by the squad/s – escalating to the Product Manager as needed. 

• Report on actual vs. expected progress and any knock-on impact to the product roadmap. 

• Manage key stakeholder relationships and communicate effectively to keep them informed. 

• Monitor and analyse product performance, identifying areas for improvement and making data-driven decisions. 

• Coordinate product launches, ensuring effective communication to internal customers and stakeholders. 

• Stay up-to-date with industry best practices and trends in product management, technology and user experience. 

• Work with the other members of the Technology Services Product Chapter to share knowledge, best practices and develop as a team – as a Product Owner, you will coach, and mentor Associate POs to support their career development. 

• Actively participate in the wider product management community to aid continuous learning, innovation, best practice and alignment with Hiscox engineering teams. 

Required skills/experience 

• Prior experience working with Technology Infrastructure tools, systems and platforms.  

• Prior experience in a product-related role or environment – working in Agile delivery teams, managing a backlog to ensure business value is prioritised, delivered and embedded. 

• An aptitude for customer centric problem solving and challenging the status quo. 

• Relevant qualifications (e.g. Certified Scrum Product Owner). 

• Experience working with Agile collaboration (e.g. Jira, Confluence, etc.) and product management tools. </