Sales Supervisor, Independent Retail (RJS)

WHO WE ARE:

At Arterra Wines Canada, we love inspiring the big and small moments that happen when our products are shared and enjoyed.  For us it’s not just about what’s in and on the bottle, it’s what happens in people’s lives when we’re a part of them that keeps us thirsting for more and not resting on our laurels as Canada’s largest and most enjoyed wine company.  We put the consumer at the center of everything we do and we’re looking for people who do the same.

ROLE SUMMARY:

This role will manage the daily operations of the independent sales team; executing national programs and strategies, delivering sales growth and profitability targets, and identifying business development opportunities through the management of the Field Sales and Inside Sales team. Ensure exceptional customer service and seamless order processing and delivery. Implement best practices for the team and act as an escalation point for customer service issues.

Key Responsibilities:

• Deliver results for Independent Channel on revenue, market share, and EBITDA.

• Identify risk and opportunities and escalate to National Strategic Sales Manager as required.

• Set monthly sales initiatives and focus areas for the Inside and Field sales team to execute national strategies, including proactive customer service calls, territory coverage plans and consistent logging of information into Salesforce.com.  Work with supply chain and sales team to ensure limited release, discontinued products, and IAR (Inventory At Risk) are cleared through.

• Act as an escalation point on customer service issues, including collaborating internally with marketing, field sales, supply chain and operations, as well as our 3PL (external warehousing) and freight partners to solve issues and create best practices.

• Manage the Inside Sales team with order entry and credit processing, ensure all accounts are set up and orders process correctly through the system, including maintaining open order reports.  Distribute daily and weekly sales reports to team.

What you bring:

• Post secondary education

• 3-5 years’ experience in customer service leading a team preference to candidates who have experience in national sales and/or customer service

• 3-5 years’ experience in sales

• Strong computer literacy and proven problem solving and negotiation skills.

• Driver’s license

What we offer: 

• Competitive salary and bonus

• Benefits and Pension Plan

• Product Allowances

• An organization that cares about Corporate Social Responsibility 

• Tuition reimbursement 

• Training & Development Programs 

• An opportunity to learn about the world of wine

COMPENSATION: Budgeted Range – $78,200 - $101,200. The budgeted range takes into account several factors and qualifications that are considered in making compensation decisions including experience, education, training, licenses, certifications, and other business and organizational requirements. Base pay is only one component of the total rewards offering at Arterra.

The budgeted range will align with qualifications, including experience, education, training, licenses, certifications, and other business and organizational requirements.

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.