Customer Service Supervisor

Job Description

•    Directly lead a team of ACG Customer Service Representative. Work Closely with WW&Regional business partners to guarantee superior customer experience and build up strong working relationships.
•    Resolves customer service issues with quick response and trusted answer.
•    Supervise, coach, and develop the CSR team, strengthening the team capability, customer centric mindset and accountability, and ensure consistent service quality across COPC operations.
•    Collaborates internally and externally , and synergizes as One Agilent to improve customer experience, drive organizational goals and support processes optimization. 
•    Maintains professionalism by keeping updated about policies and procedures and ensures team adherence to standard operating procedures and compliance requirements.
•    Ensure the integrity of the operations by accurately reflecting operational performance to management 
 

Qualifications

•    Bachelor degree or above
•    A minimum of 7 years experiences of Customer Service or Order Management, with prior team leadership or supervisory experience preferred.
•    Good Communication skills in English and Mandarin.
•    Able to handle difficult or tough situations by managing objections through effective problem-solving skills。
•    Experience with mentoring and coaching for performance and excellent planning skills with strategic thinking
•    Self-Motivation, Fast self-learning, work with passion under pressure, and demonstrate strong ownership and accountability as a people leader.
 

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service