IT Support Specialist

The IT Support Specialist is primarily responsible for configuring, maintaining, and deploying firm computers. Additionally, they will troubleshoot and affect repair on firm technology equipment, provide on-site, telephone and remote support to all firm employees, and maintain inventory of all computer systems including sign-out equipment.   Where You'll Work The IT Support Specialist is an hourly non-exempt position and will work full-time at our Tampa, Florida office.    What You'll Do

• Provide onsite helpdesk support to the local office, as well as remote support to all other locations.
• Assist all technical support teams and serve as a resource for Level 1 Support Technicians on difficult tickets.
• Work to improve Helpdesk processes and efficiencies.
• Manage repairs of computer equipment.
• Maintain technology inventory.
• Build and deploy computers and coordinate hardware repairs with vendors.
• Set up, train and maintain firm dictation and transcription equipment.
• Perform basic phone programming.
• Record and track all support activities using IT support software.
• Provide support for personal mobile devices and general computer or printing problems whether onsite or remote.
• Set up and dismantle conference room equipment.
• Support audiovisual needs for seminars or meetings onsite and offsite, whether during business hours or after hours.
• Participate in after-hours support on a rotating on-call basis.
• Assist with scheduled or emergency after-hours equipment projects, troubleshooting and repairs.
• Occasional travel to other office locations as needed.

What We’re Looking For

• At least 3+ years in IT related support experience in a law firm or professional services environment.
• Exhibit expertise in Office 365, specifically with Word, Excel, PowerPoint and Outlook along with a working knowledge of Windows 11.
• Strong verbal and written communication skills.
• Excellent “people” skills with a great amount of patience.
• Strong analytical and problem-solving abilities.
• High degree of composure and professionalism under pressure. Also, a high level of professionalism in both conduct and appearance.
• Working knowledge of document management systems.
• Familiarity with basic project management concepts.

Who We Are We’re not just another law firm - we’re something different. At Shumaker, our professional staff are the backbone of our success, providing the essential support that enables our firm to thrive. From operations and finance to marketing and technology, our team members enjoy a collaborative, people-first culture where their contributions truly make an impact. As one of the 200 largest law firms in the United States, we’re looking for talented professionals who want to grow their careers and be part of a firm that values dedication, teamwork, and innovation.
Physical Requirements

• Bending, stooping or crawling required when installing, maintaining or affecting repairs to computer system.
• Standing or walking frequently to provide user support.
• Occasional lifting and moving objects (up to 50 lbs.).
• Manual dexterity to use computer, telephone and peripherals.

We are committed to providing reasonable accommodations to individuals with disabilities to ensure equal access to employment opportunities. If you require accommodations during the application or interview process, please let us know.   Notice to Recruiters: We are not accepting outside recruiter applications for this position. If you have any questions, please reach out to Colleen Miller, Director of Recruitment at cmmiller@shumaker.com. Kindly do not contact attorneys directly.