Associate Partnership Manager

The Associate Partnership Manager provides essential operational support to our Business Development team, enabling efficient partner onboarding and pipeline management across Australia.

You'll be the operational backbone, processing leads through the Priority One and Coordination Referral pipeline, coordinating with My Aged Care and ensuring smooth onboarding experiences. While Partnership Managers focus on building relationships and closing deals, you keep the engine room running efficiently.

About Trilogy Care

Trilogy Care is a fast-growing Australian aged care provider helping older Australians remain at home with choice and dignity. Our innovative self-management model reduces administrative costs and puts more funding into actual care.

We've grown rapidly from one floor to three in our King Street building. Our Business Development team builds strategic partnerships with aged care providers, NDIS organisations, and community stakeholders - driving referrals and expanding access to quality care nationwide.

What You'll Do

• Provide administrative and operational support to Partnership Managers and the broader BD team

• Process onboarding for Priority One and Coordination Referral pipeline leads, ensuring timely conversion from enquiry to active referral

• Liaise with My Aged Care to confirm requirements, resolve onboarding issues, and ensure compliance completion

• Coordinate with Partnership Managers to maintain high onboarding quality - checking completeness and accuracy

• Process amendments and updates for existing clients within the BD pipeline

• Schedule meetings and calls with leads on behalf of Partnership Managers

• Maintain clear, organised CRM records ensuring documentation is current and actionable

• Support preparation for expos, roadshows, and partner events

• Identify process gaps and suggest practical improvements to workflows

What We're Looking For

• Experience in administrative, client services, sales support, or operations support roles

• Strong organisational and time management skills across competing priorities

• High attention to detail with documentation, data entry, and compliance requirements

• Excellent communication skills for liaising with internal teams and external stakeholders

• Demonstrated ability to follow structured processes, meet deadlines, and maintain quality in high-volume environments

• Problem-solving mindset - identify blockers and resolve or escalate appropriately

• Proficiency in Microsoft Office and CRM systems

• Proactive, self-motivated attitude with a passion for hitting targets and driving growth

• Collaborative, team-first approach with willingness to take feedback

Why Join Trilogy Care

The Benefits

• Competitive salary: $65-70k + superannuation

• Salary packaging to maximise take-home pay

• Fitness Passport membership

• Employee Assistance Program (EAP) for you and family

• Employee discounts on groceries, fuel, utilities, wellness, and more

• Regular team social events

• Beautiful office space on King Street, Bowen Hills

How to Apply

Submit:

• Your resume

• Brief cover letter outlining your relevant experience

Questions? recruitment@trilogycare.com.au

Or click Apply Now

Australian work rights required

Police check and declaration of prior professional conduct required before commencement