About this role
Full Time Mid-level Learning & Quality Manager in AI at IHG in India. Apply directly through the link below.
At a glance
- Work mode
- Office
- Employment
- Full Time
- Location
- India
- Experience
- Mid-level · 4+ years
Core stack
- Microsoft Office
- Performance
- Hospitality
- Leadership
- Compliance
- Feedback
- Design
Quick answers
What are the qualifications?
Degree or Diploma in Hotel Management or a related field.
What skills are required?
Microsoft Office, Performance, Hospitality, Leadership, Compliance, Feedback, Design.
IHG is hiring for this role. Visit career page
India, India
Learning & Development
- Plan, manage, and execute the hotel’s learning and development strategy.
- Conduct training needs analysis for all departments.
- Design and deliver training programs including induction, service excellence, technical skills, leadership, and safety training.
- Train and guide departmental trainers to ensure consistent training delivery.
- Prepare and maintain annual training plans and training calendars.
- Maintain training records, attendance, and effectiveness reports.
- Manage and control the training budget.
- Ensure completion of mandatory IHG e-learning and brand programs.
- Conduct regular quality audits and service standards checks.
- Ensure compliance with IHG brand standards and operational procedures.
- Monitor guest feedback and satisfaction scores and identify improvement areas.
- Work closely with department heads to implement corrective action plans.
- Support internal and external audits related to quality and service standards.
- Promote a strong learning culture across the hotel.
- Support employee engagement and development initiatives.
- Coach and mentor team members to improve performance and service delivery.
- Assist HR in performance reviews, probation assessments, and development planning.
- Track and analyze training effectiveness and quality performance metrics.
- Prepare regular reports for senior management on learning and quality initiatives.
- Recommend continuous improvement strategies based on feedback and audits.
- Degree or Diploma in Hotel Management or a related field.
- Minimum 4 years of experience in Learning & Development or Quality roles within hospitality.
- Strong understanding of hotel operations and service excellence standards.
- Post-graduate qualification or certification in Human Resources or Learning & Development.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and reporting skills.
- Proficiency in Microsoft Office and learning management systems.