Senior Consultant- Experience Design

IU Health | Senior Consultant- Experience DesignLocation:  System Wide

Schedule: Monday-Friday 8:00am – 5:00pm (Hybrid flexibility)

Advance your career with IU Health!

Are you a visionary with a passion for transforming healthcare? Do you thrive on tackling complex challenges and driving impactful change? If so, IU Health invites you to bring your expertise to our dynamic team.

About the Role
The Senior Consultant – Patient Experience supports the Regional Director of Experience Design by developing and implementing initiatives to enhance patient experiences. This role involves collaborating with operational leaders to analyze feedback and recommend patient-centered solutions across various healthcare settings, including hospitals and clinics. The ideal candidate has experience in customer success, process improvement, and public speaking. Responsibilities include executing the strategic patient experience plan, developing project plans and tools, conducting research and benchmarking, and facilitating cross-functional teams to embed best practices across care points. The role emphasizes using patient feedback and Voice of the Customer insights to inform experience design and ensure consistent delivery of quality patient interactions.

Qualifications & Experience

• Bachelors Degree Required. Degree in Service Management, Business, or healthcare-related field preferred.

• Masters Preferred.

• 5-7 years of relevant experience.
• Experience in service or healthcare related industry preferred.
• Experience with matrix organization and complex work environment.
• Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions.

Why IU Health?
We are committed to your professional growth through training, leadership development, and opportunities to expand your expertise. Our comprehensive benefits package includes Medical, Dental, Vision, 401(k) with company match, PTO, tuition reimbursement, wellness programs, and more—supporting your overall well-being and career success.

• Ready to Make an Impact?
• If you are a strategic thinker with supply chain expertise looking to influence healthcare delivery, apply today!

Iu Health Benefits

IU Health is an Equal Opportunity Employer. 

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.