Associate Systems Engineer

Job Description:

Job Title – Associate Systems Engineer

The Purpose of This Role

Fidelity Investments Enterprise Infrastructure is seeking a highly talented & motivated individual with solid hands on expertise on Desktop support. This role will be of a team member responsible for day to day operations as well as contributing to organization initiatives. The candidate must be flexible to accommodate the business changes efficiently and will be expected to work with Business partners to continuously strive to improve the quality of operations.  This individual must be able to thrive in a fast-paced, dynamic, ever-changing environment.  The role is based in Bangalore, India.

The Value You Deliver

• Ensure the availability of End User services during India and/or US business hours
• Collaborate with other Fidelity support groups in and out of India
• Supervision of installation of new IT infrastructures

• Customer Service Excellence

• Provide support to general workspace equipment (like Laptop, Desktops, Mobile, Printers, Network , Meeting Room support, etc..)
• Maintain the compliance of the PC builds with Fidelity Standards
• Produce the necessary reports and statistics to control the team productivity and give a proactive answer to re-occurring issues.
• Problem resolution – dealing with escalated issues, liaison with Systems support groups, Network Operations group, external vendors and business units to resolve issues
• Lead root cause analysis to prevent recurrence
• Flexible to work in shifts and support operations 24/5 around the clock

The Skills that are Key to this role

Technical /  Behavioral

• Experience in supporting hybrid Windows and MAC environment
• Previous end user support experience, on an user community >1000 users

• Requires Knowledge On The Following:

• Good knowledge in Laptop hardware testing
• Perform functional, performance stress and compatibility testing
• Conduct thermal, power and battery life testing
• Understanding of tools like multimeter and other diagnostics methods
• Knowledge in supporting MAC OSX (Mojave ) , IOS platform
• Maintain detail record of test results and prepare test reports
• Knowledge of ITIL process, ITIL certification will be an added advantage
• Exposure to Ticket Tools like Service Now
• The Skills that are Good To Have for this role
• Good knowledge in Laptop hardware testing
• Perform functional, performance stress and compatibility testing
• Conduct thermal, power and battery life testing
• Understanding of tools like multimeter and other diagnostics methods
• Knowledge in supporting MAC OSX (Mojave ) , IOS platform
• Maintain detail record of test results and prepare test reports
• Knowledge of ITIL process, ITIL certification will be an added advantage
• Exposure to Ticket Tools like Service Now
• The Skills that are Good To Have for this role
• Perform functional, performance stress and compatibility testing
• Conduct thermal, power and battery life testing
• Understanding of tools like multimeter and other diagnostics methods
• Knowledge in supporting MAC OSX (Mojave ) , IOS platform
• Maintain detail record of test results and prepare test reports
• Knowledge of ITIL process, ITIL certification will be an added advantage
• Exposure to Ticket Tools like Service Now
• The Skills that are Good To Have for this role

• Good Analytical Skills

• Communicator – excellent written and verbal skills, good attention to detail

How Your Work Impacts the Organization

FITG (FMR India Technology Group) is responsible for managing IT projects including technology rollouts, new office fit outs and partnering with global IT teams to meet IT requirements of Fidelity India business units. The functions in FITG include end user computing, network services, hosting services, service delivery, IT risk management, and IT asset management.

The Expertise We’re Looking For

• 1 to 3 years of experience in IT infrastructure and Application support
• Graduate in IT or relevant Degree
• Location : Bangalore - EGL
• 1 to 3 years of experience in IT infrastructure and Application support
• Graduate in IT or relevant Degree
• Location : Bangalore - EGL

Certifications:

Category:

Information Technology